Refund policy

Returning items must be postmarked 14 business days from the date your order was placed. No refunds will be processed after the 14-day time period. We do not provide a return label and you are responsible for the cost of returning your item(s)-this includes orders with free shipping. This cost is non-refundable.

Unfortunately, online orders cannot be returned in person in the store and must be shipped to our Online Orders Department. NO EXCEPTION.

Please note:

  • Original shipping and handling costs are non-refundable.
  • Any shipping, handling, and freight charges on all returning goods are the sole responsibility of the customer.
  • Any items that may be lost, stolen, or damaged en route back to Ushops are the sole responsibility of the customer and/or the courier.
  • Your item(s) may be refunded after your purchase due to the uncontrolled online traffic, some items are ordered simultaneously by multiple customers and the system will process the orders as first come first serve. Therefore, in the event that the item(s) ordered may become out of stock and no longer available after the transaction was processed and will be automatically refunded by our system.
  • While every effort has been made to display as accurately as possible our product's coloring/resolution that appears on ushops.com, computer monitors vary. As such, we cannot guarantee that your monitor’s display coloring will be completely accurate.
  • Once the returned item has been received, inspected and approved for return, the purchased amount will be refunded back to the original form of payment. Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

Please follow these steps in completing a refund:

Step 1: Send an email us with your full name, telephone number, address, order number, item(s) being returned, reasons for return, and the tracking number of your returning package. We will provide you with a shipping label to return your item.

Step 2: Place your return in the original packaging with the original receipt, making sure there are no other shipping or tracking labels attached to your package.

Step 3: Remember to include your order number on the return label. Please note that COD returns will be refused upon delivery.

 If you have any questions or concerns about our return policy, don't hesitate to contact us. Our customer service team is always here to help.